HCL Technologies Limited Recruitment 2021

March 15, 2023 / By

HCL Technologies Limited Recruitment 2021

HCL Technologies Limited Recruitment 2021 | Service Desk Analyst  |

HCL Technologies Limited Recruitment 2021 | B.Sc. or Diploma) /Bachelors / Masters /Equivalent |

HCL Technologies Limited Recruitment 2021 Bangalore/Noida/Pune |

HCL Technologies Limited Recruitment 2021  : The  HCL Technologies Limited Founded in 1976 as one of India’s original IT garage start-ups, HCL is a pioneer of modern computing with many firsts to its credit, including the introduction of the 8-bit microprocessor-based computer in 1978 well before its global peers. Today, the HCL enterprise has a presence across varied sectors that include technology, healthcare and talent management solutions and comprises three companies – HCL Technologies, HCL Infosystems, and HCL Healthcare. The enterprise generates annual revenues of over US $10.1 billion with more than 169,000 employees operating out of 50 countries.

Position :- Service Desk Analyst 

Qualification :-

B.Sc. or Diploma) /Bachelors / Masters /Equivalent

Experience :-

2 – 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks.

Job Location :- Noida, Chennai

Salary :-  Not Disclosed by Recruiter

Job Description :- 

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Perform user account management activities
  • Escalate complex problem to appropriate support specialists
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
  • presentation graphics, database management systems, electronic mail, and communications)
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in on-going training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation including standards, configurations and diagrams
  • Provide knowledge transfer of EUC operations

Technical Requirements:

  • Phone support experience necessary.
  • Technical Servicedesk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: Windows 2000, Windows 2003, Windows 2008,
  • Knowledge of Active Directory, Exchange 2003/2007
  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Internet browsers (e.g. Explorer, Chrome, Firefox),
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • PDA and blackberry support
  • Others: Adobe Acrobat and other common desktop applications like Winzip, etc

Soft Skills:

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE (Including MS Project and Visio)
  • Should have a great customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance
  • Can drive HCL’s value and its methodology

Apply Link  :- Click here

Disclaimer :- This material or information has been placed on our website for the convenience of our visitors. We does not guarantee or give any kind of assurance or authentication for the above said job posting. Candidates are requested to verify on their own.

DO Not Pay Any Charges For The Jobs.

Post Views: 211
Scroll to Top